The case for DDoS managed mitigation and protection services is well established. By partnering with a vendor who can monitor system operation, you can solve top IT issues, increase staff resources, and access the DDoS experience. However, not all managed ddos services are similar. How can you distinguish the good from the simply good? Here are some features to look for.
Flexibility To Handle Custom Workflows
Some operational processes and procedures may already exist to address the DDoS threat. Managed service providers should be able to adapt to their users, rather than demanding process changes. For example, what are your contacts and communication protocols? In which scenarios will the service provider initiate the mitigation action or seek approval? Can the provider support different actions based on different types of alerts or event levels? Large providers have the flexibility to spend time understanding the process and working within it. Many sellers, and even good ones, are in their own way or not.
Customer-Focused Reporting Intelligence
Featured DDoS providers provide reports detailing the actions taken in response to the latest security incidents and events. A good approach is to take a more proactive consulting approach that leverages global threat intelligence as the basis for recommendations to improve security measures. Managed service providers must also be able to provide C-level reports to demonstrate C Suite ROI and key metrics.
With the advent of amplification technology and Internet of Things (IoT) botnets, the scale of DDoS attacks has grown and is rapidly approaching the terabyte range. You simply need the ability to absorb and spread the largest known attacks. Equally important is a distributed infrastructure with multiple locations where mitigations can be implemented as close as possible to the source of the attack. This not only prevents "choke points" but also reduces relaxation time.
While the absolute size of the network is an important consideration, the capacity used to mitigate DDoS is also important. For example, some content delivery networks and web service providers with vast network capabilities may offer DDoS protection as a side effect. However, it makes sense to dedicate most of the network's capacity to key business units, leaving DDoS customers at risk.
Therefore, a dedicated provider is important to mitigate attacks on a large scale. That said, managed service providers support multiple clients, and there is always a risk that multiple clients will be attacked simultaneously. Therefore, it is not enough to have a capacity level that is equal to or twice the size of the potential attack. Rather, the network must be of an order of magnitude greater than the largest known attack. Ten terabytes of capacity is becoming the standard that defines modern managed DDoS providers.
Good providers rely heavily on automation. Of course, automation plays a key role in effective protection against DDoS, but it is not always possible to distinguish good traffic from bad traffic. Leaving it unchecked blocks legitimate traffic and can lead to many false positives. Determining malicious actors requires human intelligence, the ability to recognize and analyze real attacks, understand their causes, and quickly determine their purpose. A good provider will have a dedicated research team with decades of experience investigating, analyzing, and monitoring the success of mitigating DDoS attacks. And we have a deep bank of security experience with diverse professional backgrounds and complementary skills.
Hybrid Best Practice Solution
Many managed services are completely cloud based. This means that 100% of mitigation is done on an "always on" cloud-based system, which can be costly right away. Security experts increasingly agree that hybrid solutions combining on-premises and cloud capabilities are the best defense against DDoS attacks. Local components can generally capture the majority of malicious traffic. If an attack threatens to run out of capacity on your local device, the cloud features are automatically activated.
Plus, hybrid solutions are cheaper and more valuable than you think. Today, you can virtualize your local defenses. With a fully managed service, costs are offset by lower staffing requirements. And you only pay for the same amount of cloud capacity you consume.